Tagged: Communication

Paper on a desk with pen and iPhone with words constructive feedback 4

Give Constructive Feedback Like A Bowl of Cereal

I can do a better job improving myself if I know what needs improvement. That means constructive feedback. However, that is one management tool that’s often poorly executed. Exceptional leaders must master the art...

Mountain range view from Great Wall in China with a compass and the words Increase your effectiveness with your true north – your personal mission statement. 4

Your Personal Mission Statement – Your True North

There is one tool that can keep you grounded in making decisions that align with your core values. It also keeps you focused on what’s important. This is an increasing need as our world becomes more...

A student being difficult to authority 1

Help! My Employee is Difficult to Manage!

Do you like managing difficult employees? I don’t. In fact, I don’t know anyone who does. Yet, if you are breathing and leading others, you will inevitably have to deal with a difficult member....

Scrabble board with letters spelling out the words Ask and Respond representing how to respond effectively to hostile communication part 2. 0

How to Respond Effectively to Hostile Communication – Part 2

You are on the receiving end of an uncivilized communication that causes the hair on your neck to stand at attention. You gulp as you feel your emotions rise at an exponential rate. What...

Boxing gloves representing Stop and Think to respond effectively to hostile communication. 7

How to Respond Effectively to Hostile Communication – Part 1

You can increase your effectiveness in responding to hostile communications by using a simple acronym. The acronym is STAR: Stop. Think. Ask. Respond.